Customer Experience Manager Full-time Job
2 years ago Customer & Call Service Phnom Penh 571 viewsJob Details
Duties
- Pilot and own new initiatives that transform our support operations and improve the level of service we provide; iterating existing support functions and launching new ones that incorporate effort of cross-functional teams
- Own outputs of regular business reviews in order to follow-up and push different stakeholders (Global / Regional / Local teams to deflect incidents and/or improve performance.
- Perform deep dives helping countries to identify pain points and draw out actionable insights, which will involve central teams when needed (Call Center Operations, Product, Logistics)
- Advise countries on operational best practices and set-ups
- Support countries operationally on project basis when needed
- Having an obsession for customer-centricity, while solving complex operational issues
Requirements
- Masters degree / MBA in business, analytics, operations management or any science-related fields
- With minimum of 3+ years in Consulting, Operation or Contact Centre environment
- Demonstrated experience in using data to get to outcomes
- Exceptional writing and verbal communication skills
- Ability to work in a cross-functional environment and to lead complex operational initiatives
- Prior professional experience with optimization, processes and program/project management is required
- Experience working in high-volume or extremely fast-paced environment is preferred
- Strong stakeholder management skills
- Fluency in English is required
- Travelling across SEA countries might be needed
Company Description
There is no love sincerer than the love of food - George Bernard Shaw
Do you love food and convenience put together? Then you will definitely love foodpanda!
foodpanda (small f) is the leading, on-demand food delivery company in the region, bringing thousands of your favourite restaurants online into your home or office fast! Were all about bringing on the smartest minds as we continue to grow in a fast-moving and agile environment; and hire those who can thrive in a start-up culture.
Do you love food and convenience put together? Then you will definitely love foodpanda!
foodpanda (small f) is the leading, on-demand food delivery company in the region, bringing thousands of your favourite restaurants online into your home or office fast! Were all about bringing on the smartest minds as we continue to grow in a fast-moving and agile environment; and hire those who can thrive in a start-up culture.
