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Direct Care supervisors Full-time Job

1 year ago   Healthcare & Science   Phnom Penh   542 views
Job Details

Salary: USD 800-907/ month starting salary, dependent on experience, plus benefits.

Job purpose:

To oversee the assessment, planning and delivery of a safe, empowering and therapeutic environment for clients under direct care.

Job brief: The Direct Care Supervisor has a focus on ensuring excellent client experience and recovery through managing the staff teams who deliver transitional home care in the context of a trauma informed care approach. They are responsible for ensuring in-depth assessments are carried out and action plans are developed for each individual; in addition, they manage the delivery of transitional home services. This involves intensive support of staff, managing challenging and crisis situations, and maintaining a safe and therapeutic environment, to ensure excellent care is delivered to all clients.


  • Manage direct care staff, providing clear leadership, standards and support.
  • Ensure a therapeutic environment in the transitional home, delivering excellent and appropriate care to all clients staying there.
  • Oversee safety plans for clients in the transitional home identified as high-risk and using extreme coping behaviours (including suicidality, self-harming behaviours, substance abuse and running away).
  • Manage critical incidents and crisis situations with clients in the transitional home.
  • Oversee initial assessments and action plans to ensure clients are appropriately supported.
  • Ensure that policy and procedures for delivering transitional services are followed, being actively involved in their revision as needed in line with government policy, relevant ethical frameworks and good practice.
  • Monitor delivery of support sessions and trainings to clients in the transitional home and Identify potential improvements.
  • Coordinate and deliver ongoing monitoring of the impact and changes experienced by clients in line with the results framework.
  • Compile internal and external reports regularly in line with agreed standards and timelines.
  • Organize and attend team meetings and briefings as needed to ensure excellent communication across all staff in the program.
  • Provide or organize capacity building to improve trauma-informed care across the organization.
  • Engage in ongoing personal development to ensure a comprehensive knowledge of key issues related to providing excellent care and reintegration to survivors of exploitation and trafficking.


  • Experience and knowledge
  • Essential:
  • Degree and/or post-graduate qualification in psychology, counselling or other relevant field.
  • At least 3 years experience in therapy with clients.
  • Experience of personal therapy or willingness to engage with this.
  • Experience of residential setting for vulnerable clients.
  • Experience supervising staff.
  • Experience of working with government agencies.
  • Desired:
  • Experience with use and development of tools for client assessment.
  • Good knowledge of regulations and policy around trafficking.
  • At least 2 years of active membership in a church community.
  • Attitudes and skills
  • Strong commitment to Ratanaks values.
  • Evidenced ability to empathize with those who have faced exploitation.
  • Well-developed critical thinking and assessment skills
  • Strong self-awareness
  • Commitment to good self-care practices personally and for staff.
  • Ability to develop supportive and open relationships with staff.
Company Description
The Ratanak Achievement Program provides care services both female male clients recovering sex labour trafficking. We currently looking recruit Finance Officer. If you have well developed skills, knowledge experience these areas, a passion support people have survived exploitation, please read details below!
Ratanak International an NGO in Canada. For over 30 we have been partnering Cambodians support those for freedom, hope development. We with for those have been exploited, aiming prevent abuse, protect vulnerable, help trafficking survivors return home, experiencing restoration.
Ratanak offers competitive salary benefits package, the to part a team committed each other to growth, great opportunities continue develop your skills.